At Safer Baby, we know that parenting doesn’t come with a pause button and when you need help, you need it quickly. Whether you have a question about the Safer Baby Thermometer, need support with your order, or simply want to learn more about our brand, we’re here to help.
Our team is small, parent‑led, and committed to making your experience as smooth as possible. No matter how big or small your question, we’ll do our best to get back to you promptly with clear, supportive answers.
SHOP NOWWe’re here to help. Whether you have a question about the Safer Baby Thermometer, need support with your order, or simply want to learn more about our brand, we’d love to hear from you.
How can I contact Safer Baby for support?
You can reach us by email at hello@saferbaby.com.au or by phone during business hours. We’re here to answer questions about the Safer Baby Thermometer, orders, or product use.
What’s the fastest way to get a response?
Email is usually the quickest way to get in touch with our team. We aim to respond to all enquiries within 24 hours on business days.
Do you offer customer support outside Australia?
Yes, we can assist international enquiries by email. Our phone support is currently available for Australian customers during AEST business hours.
What should I include in my message if I need help with an order?
Please include your order number, name, and email used at checkout. This helps us resolve your enquiry faster.
Do you have a physical store I can visit?
At the moment, Safer Baby is an online‑only store. We ship directly across Australia, with international shipping options available soon.
Who can I contact for media or partnership enquiries?
For press, media, or business partnerships, please email us at hello@saferbaby.com.au.
Do you provide warranty or product guarantees?
Yes. The Safer Baby Thermometer is backed by a warranty and quality guarantee. If you experience any issues, please contact our support team so we can help.
Returns & Warranty FAQs
Does the Safer Baby Thermometer come with a warranty?
Yes. Every Safer Baby Thermometer comes with a 12‑month warranty against manufacturing faults and defects. If you experience any issues, contact our support team and we’ll help resolve it quickly.
What if my product arrives damaged?
If your thermometer arrives faulty or damaged, please email us at hello@saferbaby.com.au with your order number and photos. We’ll arrange a replacement or refund as soon as possible.
Can I return the thermometer if I change my mind?
For health and hygiene reasons, we can only accept returns on unused products in their original, sealed packaging. Please contact us within 14 days of receiving your order if you’d like to return an item.
How do I make a warranty or return claim?
Simply email hello@saferbaby.com.au with your order number, proof of purchase, and a description of the issue. Our team will guide you through the process.
Media & Partnerships FAQs
How can I get in touch for media enquiries?
For press enquiries, interviews, or product features, please email our team at hello@saferbaby.com.au.
Do you collaborate with parenting experts, healthcare professionals, or bloggers?
Yes. We welcome collaborations with professionals and creators who share our mission of making baby feeding safer and easier. Reach out with your ideas, we’d love to chat.
Can I request product samples for review?
Media outlets and parenting publications can request samples of the Safer Baby Thermometer for review. Please include details about your platform or publication when contacting us.
Do you offer partnership opportunities for businesses?
Yes. We are open to exploring retail, wholesale, and partnership opportunities with trusted businesses. Please email us at hello@saferbaby.com.au with your proposal.
Where can I find official images and product information?We can provide a media kit including high‑resolution images, product details, and brand information upon request.
